Hi CaptainData
Was the board bought from kickstarter, amazon.com, or globalscale.com? If it was from Amazon there is an RMA process in place for that and you should start there. If you bought it from globalscale please reach out to support@globalscaletechnologies.com and their is an RMA and repair process for failed boards. FYI I am a globalscale employee. what is the issue with the board now? Is it completely dead or not booting?
Bryan